A client asking for a competitor quotes can be a most challenging moment in any client relationship is when loyalty suddenly feels one-sided. Recently, a designer in the @interiordesigncommunity faced this dilemma head-on. She asked:
“I’ve been working with this client for years. She’s hinted at getting quotes from other designers for our biggest project yet. I know she has the right to do that, but I feel offended. I’ve kept her at a lower rate out of loyalty. Should I be bothered?”
This scenario raises a critical conversation about loyalty, value, pricing, and clear business boundaries. Here’s how seasoned designers weighed in on Instagram:
Let Them Compare Competitor Quotes, But Don’t Work for Free
Designer @theurbandesign shared a straightforward, calm approach:
“My clients are always welcome to request multiple quotes if they wish and are free to engage my time at the standard hourly rate to do so.”
Her stance underscores an important reminder: clients can shop around, but your time and expertise should always be valued and compensated.
Ask What’s Driving the Doubt
Designer @scheerandco brought up a thoughtful perspective:
“This is a little strange, coming from an outside party. What is driving the architect’s recommendation to shop you?”
When a client relationship has been solid for years, it’s worth probing deeper. Is the recommendation to seek other quotes coming from another party, like an architect or contractor? After years of collaboration, your familiarity with the client’s preferences, style, and habits holds considerable value. New quotes might be cheaper, but they rarely match the depth of understanding built over time.
Don’t Take It Personally, But Set Limits
@kevintwittyinteriors emphasized confidence and professionalism:
“I would not take offense to it at all. I always say an informed client is the best client. I just have to make sure I’m providing all of my added value and expertise.”
Being open to comparisons without feeling threatened is key. It shows professionalism and confidence in the value you provide.
However, designer @drapery_king bluntly pointed out another viewpoint:
“Amateur question. Really, you’re scared of the competition? Red flag.”
While direct, it serves as an important reminder: comparisons and competition come with the territory. Your confidence in your own value should stand firm.
Loyalty Is Built on Mutual Trust
@nikkilevyinteriors shared an insightful experience from her business:
“We had an interesting scenario where a GC wanted to use his own designers for a project, and our client never forgave him for it. She wouldn’t hear of it, and we had a fantastic project.”
This highlights the significance of mutual loyalty. If trust feels broken, you have to evaluate whether you can comfortably continue the relationship.
You Don’t Owe a Discount Forever
Discounts shouldn’t be indefinite. As @margonathansoninteriors pointed out:
“I’m not sure you owe her that. This is business. A good client understands inflation. If she doesn’t work with you, try to realize it’s not you. There’s another profitable project around the corner.”
Generosity should ideally be reciprocated with trust and loyalty. If that isn’t happening, it might be time to reconsider your courtesy pricing.
Echoing that sentiment, @deborahleamann remarked:
“Ouch. Doesn’t inspire me to even do the job. Design is so personal. Other designers may be cheaper, but I always tell the client, with my experience I don’t need an unnecessary amount of time to create and make decisions. You get what you pay for.”
Design involves experience, intuition, and efficiency, valuable skills that justify fair compensation. Clients seeking lower rates might sacrifice quality and efficiency.
It’s Okay to Walk Away
If trust feels irreparably damaged, stepping away professionally might be the right call. A professional, respectful response might look like this:
“I’ve truly enjoyed working with you and completely understand your wish to explore options. While I’m always happy to provide estimates and scope clarity, I also want to be transparent about the value I offer through my familiarity with your style, preferences, and our successful track record. If you decide to continue with me, I will give this project my full attention. If not, I completely understand and support your decision.”
This approach preserves dignity and clearly defines your value, leaving the door respectfully open.
Your Expertise Holds Value
Allowing clients to explore their options doesn’t diminish your value. It showcases confidence. Often, clients who comparison-shop realize your true value and return. If they don’t, you gain valuable lessons about clarity in pricing, boundaries, and trust.
Ultimately, loyalty is built through open, honest conversations and clear expectations on both sides. Designers need these real conversations to thrive. For more candid discussions, business advice, and industry support, follow @interiordesigncommunity on Instagram.