Client Communication And Boundaries

Quick wins

Define “what’s included.” Add a one-paragraph scope definition to proposals and kick-off emails.
Create a site-access plan. Decide who lets trades in and how keys/codes are handled; put it in your contract.
Pre-approve shareable work. Clarify photography and social sharing before you start.

Change orders: “To keep your project on schedule, any request that changes scope (budget, materials, timing) will be approved in writing via a change order before work proceeds.”
Site access: “For safety and accountability, our studio coordinates trade access. Please direct site entries through us; unscheduled access may delay work.”
Communication window: “We reply Monday–Friday, 9–5. For urgent on-site issues, use the phone number in your welcome packet so we can triage immediately.”
Photography & privacy: “We confirm what can be photographed and shared before work begins. If you prefer privacy, we document the project internally only.”

Paste one boundary template into your client welcome email today.
Add a “site access” clause and a “shareable work” clause to your contract.
Choose one article above and link to it from your Services page as further reading.