Client Communication and Boundaries

Emotional, Client Relationships

Managing the Emotional Landscape of Designer-Client Relationships

Client Communication and Boundaries, BlogPost /

Interior design is as much about managing relationships as it is about executing sophisticated design vision. After years of representing interior designers in their business dealings, I’ve observed patterns in how these creative professional relationships unfold, particularly how they end. Today, I want to address the most challenging aspect of your business: navigating the emotional […]

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Wendy Estela, Transparency, Design Contracts

“The New Transparency”  in Design Contracts

Client Communication and Boundaries, BlogPost /

As a lawyer for the design industry, I have drafted hundreds of design contracts and have been involved in countless designer vs. client disputes, always resulting from the unplanned end of a contract relationship. My experience has led me to believe strongly that the industry must shift toward what I call “The New Transparency” –

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How to Set Client Expectations for Lead Times in Interior Design

Operations and Project Management, BlogPost, Client Communication and Boundaries /

Interior design projects often involve long procurement timelines, and when clients aren’t prepared, delays can quickly lead to frustration. Whether it’s a custom dining table stuck in production or delayed materials for a renovation, clear communication about lead times and managing Client Expectations is essential for a smooth project. So, how do you set realistic

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