To-The-Trade S3E18: Jameelah Watkins-Mallett Says It’s Time Designers Talked Real Numbers
Jameelah Watkins-Mallett of Lauren Wesley Designs and The CASE Collective joins To-The-Trade to talk about trust between designers.
Client Communication and Boundaries
Client Approval Documentation: Protecting Your Design Firm From Disputes
How working interior designers document client decisions and handle pushback: recap emails, signed elevations, and project portals that prevent disputes.
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Understanding Client Personality Types: A Better Approach to Design Communication
How interior designers use DISC, Myers-Briggs, and client archetypes to adapt communication, reduce revisions, and protect project profitability.
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Interior Design Client Boundaries: Contract Language vs. Welcome Packet Guidance
Interior designers share how they document communication hours and after-hours policies, and whether the contract or welcome packet is the right place to do it.
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Client Check-In in Interior Design: How Often Is Too Often?
Interior designers share their client check-in cadence, from weekly Friday emails to daily portal updates, including what to say when there’s nothing to report.
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Interior Design Proposal Follow-Up: What Working Designers Do to Close the Consult-to-Contract Gap
Designers share what causes follow-up gaps between consult and contract and the specific process changes that actually fix it.
To-The-Trade S3E15 The Renovation Decision: Architecture, Process, and Market Trends with Kimberly Kerl
Architect and designer Kimberly Kerl of Kerl Design breaks down her client intake process, phase-based billing, and the renovate-vs.-move conversation. Plus: outdoor living trends, the health and wellness wave, smart home tech, and her honest read on the current market slowdown.
When the Custom Sofa Arrives and the Client Wants Out: What Interior Designers Should Do
A custom sofa arrives, the client has regrets, and you followed every protocol. Here is how interior designers hold the line without losing the relationship.
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Client Buyer’s Remorse After Sign-Off: Do You Owe Them Money?
Client has buyer’s remorse on a custom sofa after sign-off. The IDC community explains your financial responsibility and what to offer instead.
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To-The-Trade S3E14 Emotional Intelligence Is a Profit Strategy with Tracee Murphy
Tracee Murphy, The Design Biz Therapist and founder of The Designer Launch, brings 26 years of luxury residential design to a conversation about emotional intelligence as a business strategy. Topics include client personality profiling, trust-building, weekly communication templates, burnout prevention, and how EQ doubled her firm’s profits over five years.
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